Hassle-Free Returns!

With Blue Heeler, you’re risk-free! If you’re not fully satisfied with our products, our exchange guarantee lets you return your shoes at no cost within 14 days.

Legal Guarantee

Under EU consumer law, if the products you purchase are defective or do not match the description, the seller is obliged to repair or replace them free of charge. If repair or replacement is not possible, or cannot be done within a reasonable time without causing significant inconvenience, you are entitled to a full or partial refund.

You are always entitled to a minimum 2-year guarantee starting from the date you receive the goods. Some countries may offer additional protection beyond this.

If a defect appears within the first year after delivery, it is assumed the defect existed at the time of delivery, so you do not have to prove it. In certain EU countries, this period of “reversed burden of proof” can extend to 2 years.

Please note that items purchased from private individuals are not covered by this guarantee.

Important reminder when trying on shoes

Please test the shoes on a soft surface to avoid damaging the soles. Keep all labels attached until you’re certain you want to keep the shoes. A full refund will only be given if the shoes are returned in new, undamaged condition. If possible, use the original packaging without removing any adhesive.

What do I need to know about returns?

For easy returns, we recommend using our return label, which you can either print from the package provided upon delivery, or generate through the Blue Heeler returns portal. Please ensure the withdrawal form is included in the package.

Packaging

We suggest returning the shoes in their original, intact packaging to ensure proper protection during shipping. Alternatively, you can use a standard shipping box with adequate padding.

Return Label

If you received a printed return label with your package, please use it. In case you require a return label, please reach out to our support team, and we will arrange one for you promptly.

Complete the Withdrawal Form

Filling out the withdrawal form helps expedite the return process. Alternatively, registered customers can generate and print the form again by going to ‘My Account’ > Orders, selecting the relevant order, and clicking the ‘Download Withdrawal Form’ button.

Download →

Shipping

If you use our return label to return your parcel at a post office, no postage is required—simply drop off the package. For ‘freight collect’ or self-paid returns without our return label, any additional costs will be your responsibility.

Processing Your Return

Once we receive and inspect your return, we’ll process your exchange request as quickly as possible. For refunds, the timing may vary depending on the payment method.